Privacy Notice Guidance

The Real Escape Privacy Notice

 

Who We Are

The Real Escape, (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations and explains how, why and when we process your personal data.

The Real Escape’s registered office is at 257-259 Commercial Road Portsmouth PO1 4BP and we are a company registered in England and Wales under company number 09674956. We are registered on the Information Commissioner’s Office Register; registration number CSN5448280 and act as the data controller when processing your data. Our designated Appointed Person is Andras Szabo, who can be contacted at 257-259 Commercial Road Portsmouth PO1 4BP and 07341979776.

Information That We Collect

The Real Escape processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: 

  • Name
  • Personal Email
  • Home/Mobile Telephone Number

We collect information in the below ways:

Bookings made through our website, Newsletter subscription Online form.

How We Use Your Personal Data (Legal Basis for Processing)

The Real Escape takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred email address
  • We collect and store your personal or business data as part of our legal obligation for business accounting and tax purposes
  • If you have consented us we will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that The Real Escape processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

 

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

 

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. The Real Escape uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures. The only information we provide them with is your name, email address and order details to meet business and legal requirements.

Bookeo Pty Ltd  – Online booking system,
Sage Pay Europe Limited – Online payment processor,
PayPal (Europe) S.à.r.l. – Online payment processor,
Google LLC – Emailing provider
MailChimp – Emailing provider
EUKhost Ltd – Web Hosting
BCA Accountants Ltd – Accounting

Safeguarding Measures

The Real Escape takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including measures such as Staff training, web SSL certificate, restricted access, IT authentication, firewalls, Norton anti-virus/malware protection.

Transfers Outside the EU

The Real Escape utilise some products or services (or parts of them) that may be hosted/stored in USA, which means that we may transfer any information which is submitted by you through the website outside the European Economic Area (“EEA”) for the below purposes:Google, MailChimp email servers,

Therefore, when you use our website/send us an email/sign up to our newsletter etc, the personal information you submit may be stored on servers which are hosted in non-EU countries. Where this is the case, we will take steps to ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Google, MailChimp to protect your data and comply with the relevant data protection laws.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to The Real Escape, however, as this information is required for us to provide you with our services, we will not be able to offer some our services without it.

How Long We Keep Your Data

The Real Escape only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Marketing

Occasionally, The Real Escape would like to contact you with the promotions, blog posts that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting The Real Escape directly.

Lodging A Complaint

The Real Escape only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Tel. +44 1625 545 745
international.team@ico.org.uk
https://ico.org.uk